Refund & Return Policy

Refunds and Returns Policy for Curated Collections By SME
Effective Date: November 23, 2024

Thank you for shopping at Curated Collections By SME. We strive to provide high-quality physical and digital products to support your personal and professional development. This Refunds and Returns Policy outlines the terms, conditions, and process for requesting a return or refund. By making a purchase on our website, https://curatedcollectionsbysme.com, you agree to this policy.

For assistance, please contact our Customer Support team:
Email: info@curatedcollectionsbysme.com
Address: PO BOX 2952, NEW YORK, NY 10027-8823

1. General Refund and Return Conditions

a. Physical Products

We accept returns for physical products under the following conditions:

• The product must be in its original, unused condition, with all tags and packaging intact.
• The return request must be initiated within 30 days of the purchase date.
• Returns for defective or damaged products must be accompanied by photographic evidence.

b. Digital Products

Due to the nature of digital goods, all sales of digital products (e.g., eBooks, planners, or other downloadable content) are final and non-refundable. Exceptions may be made for technical issues preventing access to purchased files.

2. How to Initiate a Return or Refund

Step 1: Contact Customer Support

• Email info@curatedcollectionsbysme.com with your order number, product details, and reason for the return or refund.
• For defective or damaged products, include photographs showing the issue.

Step 2: Await Approval

• Our team will review your request and respond within 3-5 business days.
• If approved, you will receive instructions on how to proceed, including the return shipping address for physical products.

Step 3: Return the Product (if applicable)

• For approved returns of physical products, you are responsible for shipping the item back to us.
• We recommend using a trackable shipping service to ensure your return is received.

Step 4: Refund Processing

• Refunds will be processed once the returned product has been inspected and approved.
• Approved refunds will be issued to the original payment method within 7-10 business days.

3. Fees and Costs

• Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.
• Restocking Fees: A 10% restocking fee may apply to returns that do not meet our standard conditions (e.g., missing packaging).
• Non-Refundable Fees: Original shipping fees are non-refundable unless the return is due to our error.

4. Refund and Return Exclusions

We cannot accept returns or issue refunds for:

• Opened or used physical products that are not defective.
• Digital products after download has been initiated.
• Gift cards or promotional items.
• Products purchased from third-party sellers.

5. Damaged or Defective Products

If your product arrives damaged or defective:

1. Contact us within 7 days of delivery at info@curatedcollectionsbysme.com with your order number and photos of the damage.
2. We will arrange for a replacement or refund at no additional cost to you.

6. Exchanges

We do not currently offer exchanges. If you would like a different product, please request a return (if eligible) and place a new order.

7. Additional Support

If you have questions or need further assistance with your return or refund, please reach out to us:
Email: info@curatedcollectionsbysme.com
Address: PO BOX 2952, NEW YORK, NY 10027-8823

Curated Collections By SME reserves the right to update or modify this policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for choosing Curated Collections By SME!